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The Mediation worked for me back in 2012 after I wasted so much time and effort trying to resolve the issue with CS. Shortly after I filed a Notice of Dispute I received a phone call and the person on the other end fixed my 3 months worth of aggravation and anger within 30 seconds.
I was not so lucky when I filed Notice Of Dispute for Mediation in October 2015. This time I did not have same amount of stress and aggravation since I didnt waste my time for unproductive communications with CS. After 45 days my issue was still unresolved. I went ahead and filed with AAA at www.adr.org Pretty simple filing process. Cost is reasonable.
I was involved in arbitration in the past.Not related to VZW thou. I do not believe that the arbitration is the most fair and efficient way to resolve disputes between individual consumers and huge corporations. Even if you win your case does not create a precedent, the settlement is not matter of a public record and you are not allowed to disclose terms of your settlement to anyone. Next victim of the same customer service abuse will start from scratch again......