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When we signed up for service, we signed a terms of service agreement which requires mediation of disputes.
Also, you have 180 days to mail a letter listing the disputed charge.
YOu are required to keep your account current, even while disputing the charge. In fact, not keeping it current will damage your standing during the mediation.
PAying the disputed charge in no way implies an acceptance of the charge as valid.
scroll to the bottom of this page, click on 'customer agreement'. It's a cure for insomnia, but has all the information you require, including the address to mail your letter of dispute.
An attorney will bill you $350 an hour to read this contract and tell you you have to go to mediation. Which is more than the bill Verizon is sticking you with. Most situations never get to the mediation table. As long as they have the phone, they will settle in your favor.
Consider the inconvenience and annoyance your penance for not sending the phone back in the required amount of time.
