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I'm in the process of reviewing my options with an attorney. I understand the process, or at least I think I do. I'm debating going through their Internal Mediation Process while I'm getting ready to file in Small Claims or force Arbitration, or pursue Class Certification (I am aware of the decision by SCOTUS attorney feels we still may have cause for a Class Action Claim. Scotus hasn't been fully vetted yet, either).
I"m skeptical that mediation will be just more of the same ridiculousness as Customer Service, Financial Services, Tech Support, Warehouse, etc. etc etc.? Are the Mod's just from Cust Service? Do they take the time to fully understand or have detailed knowledge of Verizon's agreements? The representatives through the normal channels haven't read Verizon's Agreements, it is irrelevant to them.
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