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Many issues here...
1) The upgrade was probably done by an account manager. (someone else that is authorized on the account to make changes and upgrade lines) yes it is legal this way. Look at your profile for your account online to see who else is allowed to make changes on the account.
2) Check to see if your line was used for an upgrade for one of the other lines. (the contract date and/or upgrade date will be a clue) If it was'nt used then customer service can change the upgrade date back to what it should be.
3) There is no email address for customer service. The choices are either the chat or call into customer service. (800-922-0204) The chat is not monitored 24/7
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How can you say that customer service is bad when you have not spoken to anyone. (that's like saying "Chevy's suck" because there are no dealers close to you and you have not contacted a Chevy dealer.....)
