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In December I was at the Verizon store. I wanted to remove our iPad off the data account. The representative there helped me with that and told me I could add another line and upgrade my iPhone to a 6 Plus. This would make it 4 iPhones on the account. He said I could do this for only $7.00 more because we have been a customer for over a decade and he could add "customer loyalty credits". So I believed him, made the changes, and went on my way pleased with my purchases.

Every month since then, I have been over billed $25. Every month, I get a customer service rep on the phone that said they will correct my bill and credit back my account for previous months. Every month that rolls by, I don't see my account updated.

The day before yesterday, March 18th, I had a rep on the phone that agreed to fix this issue, reviewed it with her manager, and detailed out for me the credits she would apply and the adjusted rate back to where it was supposed to be in December. I felt I finally got it fixed. Yesterday, March 19th, I called to check my account, and once again nothing was done. Furthermore, all these calls I have had over the months, nobody took notes. The customer service rep on the 19th said he had no way to find out what the previous person said because she didn't put notes in the system. He said he couldn't simply contact her because the are in different call centers. He made light of my problem and actually chuckled on the phone that he could give me $5.00 off my next months bill. To say the least I was upset.

So now I am stuck with an extra phone line and an iPhone 6 Plus on their Edge Plus. Nobody now will help, they simply make excuses. Nobody seems to recall now "customer loyalty credits".

I told my neighbor of this problem, and wouldn't you know it, he had the same thing happen. Verizon sold him on upgrades promising an offset of costs using "customer loyalty credits" that never materialized.

I have been a customer for more that 15 years, traveled the world with my VZW phones, and never once had an issue dealing with this company. Verizon customer service used to be so good. I feel completely betrayed and feel the Sales group lied to me.

What's even worse, the customer service didn't seem to care less if I took my 4 iPhones and my 15+ years of business to AT@T.

Has anyone else had something similar happen ??

Disgruntled In Iowa,

David