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Replying to:
Re: Edge Up return fiasco
vzw_customer_support
Customer Service Rep

Ewing999

I would be concerned as well if my phone went missing. When sending defective devices pack to our warehouse we provided shipping labels for USPS. If the device was returned incorrectly it does take longer to route back to our warehouse.  Let's investigate this further.  I will reach out in a private message to further assist.

YareliM_VZW

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