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Thank you for getting back to me stay with me.On April 15th 2015 I received

a text stating since I was a good customer I am eligible for an early

upgrade for the edge galaxy 6.Interested I called and spoke to a

representative on April 16th.The representative stated they did not see my

upgrade offer (which is ridiculous )and offered me the phone through the

edge program.I was a little disappointed but accepted the secondary

offer.The phone was due to be shipped on april 24th.A day or 2 after my

acceptance I receive an email from Verizon stating my shipment may be

delayed due to a past due balance of 56 dollars.I immediately spoke to

another Verizon representative asking them if I pay my balance on the 24th

will it effect my shipment.The reprentative stated no

HERE'S WHERE IT GETS BIZARRE.On April 25th I receive a notification from

chase stating Verizon charged me 799 the full price for the phone from my

account.I could not understand this because I agreed to the edge program

not authorizing the full price for the phone.I immediately called several

representatives and asked to speak to a supervisor every time to no

avail...I had to speak to a regional president to get someone to refund my

money....this happened on the 25th of april...it's now may 10th I still

have no money or phone.Even though I was told 3 to 5 business days from may

8th I'm actually waiting till the 5th day to receive my money which is

ridiculous (YOU WOULD THINK IT WOULD BE SOONER KNOWING VERIZON IS AT

FAULT)I was also told by the last representative that my claim was put on

the wrong(NEGLIGENCE ON VERIZON PART)and it was an error to take my money

without my authorization (MORE NEGLIGENCE ON VERIZON PART )What really

upsets me after everything I went through Verizon had a here's just your

money back attitude not taking any responsibility for what just happened

and not cherishing me as a valuable customer who spends about 500 dollars a

month which might I add is more than my car note and insurance...I love the

phone service but honestly the customer service left such a bad taste in my

mouth I'm contemplating buying out my contract and going to at&t...

On May 9, 2015 9:04 PM, "Verizon Wireless Customer Support" <