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I recently switched from AT&T to verizon due to what the verizon sales agent presented to me. During the transaction I made a point to ask what my total bill would be, to include everything. I was told and the sales person wrote down that total out of pocket would be $152.00 plus tax. On this information I agreed to transfer my service from At&T to verizon. I made it a point to ask so I would be sure of no confusion on my part or the sales rep. When my bill finally came due it is for almost $400.00. I have gone back to the store where the transaction happened and the manager informed me that the 152 was for the cost of the plan and the sales person thought I understood that price did not include the equipment cost. There was no confusion. I specifically asked for total cost not just the plan cost. Now that this has happened I have lost the opportunity to keep the plan I would have had with AT&T and I can't afford what is now going to be a monthly bill of around $240.00. This is a very dishonorable and dishonest way to conduct business. I feel like I was intentionally misled just get my business. All I asked of the manager was that the sales agreement be honored. He has refused and now I have to take my phones away from my family. I will also be filing a complaint with the BBB and the local chamber regarding this sales practice and this store. Legal action is also a consideration now, since I was misled. I believe the store should be held accountable for what their sales reps agree to.
If this can be handled differently please let me know.