Verizon Wireless continues to get worse. I ported out a phone number to my son when he turned 18 and was charged $300. 4 phone calls later and now I have an irate husband who is now disconnecting all the phones. We have been Verizon customers for over 10 years. Their customer service sucks and I would rather pull my own fingernails off than to have to call them. Do yourself a favor and go with anyone besides Verizon Wireless. We sure will be.