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How to report recent poor cellular service change that has not improved?


Hello, I am a long time Verizon customer and I have never had service issues until recently.  I live near Cupertino, CA (zip 95129)  It was about December or so when suddenly my signal (for both of my phones and my wife's) suddenly dropped from 4G 5-bars to nil and has been that way since.  I spoke to a representative once back in February who had me changed roam settings and other non-effective things on my phone.  Something has changed with your tower configurations.  Calls are often dropped and I cannot even send text messages from my home now.  How can I reach out and see if this can be addressed?  (I have an Iphone 5, a galaxy s4 mini, a mifi, and a galaxy s5, all verizon)

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