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Hope your day gets better! "Hostage" being an exaggeration of course, the concept is still there. Enough unsatisfied customers feel they can't leave their provider due to the $175 or so per line termination fee, that it has become a common sales tactic for competitors to offer to pay the fee.
The new carrier has been good for the first couple months so far. I miss LTE in the country (trips to central KY involve slow data speeds on my personal phone now), but the unlimited calling was just not possible without signing a new contract with Verizon, and it didn't make sense to pay the up-charge for a 20GB plan. Plus, a phone that drops calls in your home isn't reliable enough to be a feasible option.
