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Re: Hidden Fee and Terrible Customer Service
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Upgrading your phone should be a fun and easy process Chamberson. It saddens me to see the experience you recently had at our store location. Have you contacted our Customer Service Department to inquire on why the discount went from 22% to 3%? Adding Insurance to your account is an optional feature. This should not have been added without asking you. You do have the option to remove the feature online via My Verizon or by contacting our Customer Service Department.  We would also be more than happy to assist you in transferring the content on your previous device. Were you able to sync all your content to the Cloud?

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