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Replying to:
Re: Charged for a returned phone.
vzw_customer_support
Customer Service Rep

I'm sorry about your entire experience regarding your return AA21. I know its frustrating to be charged for a phone you do not have? Did we file an investigation to ensure the phone you were suppose to send back was received in the warehouse? Was this issue escalated to a supervisor? We want to help get this resolved so you can continue to enjoy service with us.

Kinquana_VZW
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