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We have been charged the full amount of the phone despite the fact that we returned it to the warehouse via USPS. Customer service has been giving us the run-around for 2 months. They suspended our service and have charged us late fees. Our claim has been sent to supervisor after supervisor and they keep denying it. It is unnaceptable to me that we are expected to pay the full price of a phone that we returned. They're telling my husband that they will return the phone and they're telling me that they dont have access to it. i've been on hold waiting to talk to a supervisor for an hour. this is ridiculous. how can we fix this? im not paying for a phone we dont even have, that's absurd.
