We are always here to the rescue itznotuitzsteve! I apologize that the order was never placed! I know how important it is to have a working phone. We do appreciate your loyalty and I want to make sure this issue is resolved. I have sent you a private message. If you order has not been placed yet please reply back and I will take care of you. AmberF_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!