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Replying to:
Re: i cannot get a manager to call me back
SuzyQ
Community Leader
Community Leader

cyh15 wrote:

i purchased an iphone back in sept. i added a line  and was told i just missed the mandatory plan changes ff to January come to find out ive been charged a data package for this line from sept.

"Just missed" the mandatory plan changes, meaning the loophole that allowed one to upgrade a line with a smartphone, then swap it out with a basic phone and drop the data plan, while moving the new smartphone to an existing line with unlimited data?  If you did, indeed, get in under the deadline, then you would have had to call in and request the data plan be dropped once you put a basic phone on the line.  If you didn't do that then, you can do it now and save the $30 going forward, but I doubt you will get a refund for the months gone by.

If this isn't the situation, then I reiterate what dad_of_2 stated - we need more info to help you.

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