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i purchased an iphone back in sept. i added a line and was told i just missed the mandatory plan changes ff to January come to find out ive been charged a data package for this line from sept. i call cs, transfer from person to person and finally am told this will be resolved and i will recieve a credit for the last few months. ff another few months and nothing has changed. im still being charged, nothing was ever fixed and now ive been waiting two weeks for a call back from a manager. on top of that a cs rep didnt want to transfer me and told me she'd fwd my message, we hang up and she send me a text the issue has been resolved.
