View discussion in a new window

Replying to:
Re: Once again, Verizon does not educate their employees and screws the customer! I was told that by recycling my phone I could get $168 for it and only pay the difference for a new upgrade. While ordering, I was chatting with an employee. I told them the
mama23dogs
Legend

....and if you don't track the phone and it gets lost, no credit, they will bill you for the credit.

....if the phone isn't in excellent condition, the will charge you for the credit.

...if you don't mail the phone, they bill you.

Keep in mind, they haven't seen the phone yet.