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Physical Damage,,, Ha! Its a joke I have the Motorola Droid Turbo II after several weeks to insure that my phons software was a glitch and was redered useless. The Rep in Technical support finally admited there was a problem after reboot after reboot... Then he ask is there any sign of abuse? I told him the steel Motorola sticker around the back camera lens was loose and after bending back and forth it broke at the 3 and 9 o clock position. Now itsa claim... A phone still under warranty, and monthly insurance fees, I'm the negligent one? So disappointed. Both issues should be warranty but still after a monthly fee, and a deductible fee of 150.00.Its all about the money and technical support agents are spinn artist... Its amazing they make the decision over the phone, and come to the conclusion that its the customers fault. Technical support ha! they dont fix ----!
