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Well, as I see it three employees made decision that it was not physically damaged and they went me their return box. Brandon telling me I should have used my box and bubble wrap because I am a grown human being is BS. It is also BS for two Verizon employees to offer me back $200 dollars (because they know their story is based on a lie and no real facts) to have Mr. Brandon lower it to $100 out of his spite. Then to tell me I was going to get no where if I called back in to talk to someone else ...that he was going to put it all down in his notes for the record. And to confirm that I may only get $50 in credit if I call in again. I wonder what small claims court will say about their lack of evidence in this matter?