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Replying to:
Re: How does a large company like Verizon think they can treat their customers this way?
Theyliedagain
Enthusiast - Level 2

I have received notices from BBB and FCC that they are contacting Verizon concerning my complaint. I received a phone call from Verizon Customer Care last night to see if this could be resolved. They had received the complaint from BBB and that was what had prompted his call. The gentleman was very nice but I am not optimistic. He will see what he can do and contact me again in 2 days. Funny, now that the Federal and State is involved, they are trying to jump through hoops to appease me. Moral of the story! COMPLAIN OUTSIDE OF VERIZON!