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Replying to:
Re: Can Verizon corporate assist when a third party store is scamming a customer and offering poor service?
vzw_customer_support
Customer Service Rep

Nic3750,

Wow! This certainly does sound like a little bit of a headache. I am sorry to hear that you have gone through this. I know that having a phone that isn't working is tough. What make/model phone do you have? We do have stores known as Authorized Retailers that we do allow to sell our service and devices. They do often times have their own insurance and are able to sell it to their customers. Once that is done, we are unable to make any type of changes once a device is damaged or needs to be replaced for other reasons than manufacture defects. We offer a 1 year manufacture's warranty on all devices, regardless of where they are purchased. Unfortunately, we aren't able to replace a device once it is outside of warranty. I do apologize for any inconvenience that this may cause.

ErinW_VZW
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