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Replying to:
Re: Why does Verizon Penalize Long-time Customers?
vzw_customer_support
Customer Service Rep

MaduroJim, we're stepping in to pick up the ball and restore your trust in us. When you signed that new two year agreement, were you provided with a new mobile number? Did the representative provide you with a reciept and all documentation for that transaction?

For more details regarding our return policy, click http://vz.to/15KVaxI

LasinaH_VZW
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