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Hi there dslfkjiadjfkoadsjfadsfjoadsifo! With the concerns you are mentioning here, there are a couple things that you can try to fix this. One would be known as a soft reset which can be done by pressing and holding the power button along with the home button at the same time until the phone restarts. You can also reset the network settings on your phone by following these steps here http://vz.to/1E060LT . This should get things all taken care of for you. If you are still having trouble just let us know! Good luck to you!
bryans_vzw
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