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Hello all,

     This is my first Verizon Community post, so I'm still getting the hang of it.  If I post in the wrong area or as the wrong type of post I apologize.

     I have had wireless service problems at my residence for a few months now that are new.  I drop calls between once a week to two-three times per day.  I am finally dissatisfied enough with my service to reach out to the community for assistance.  There are only two things that have changed in the last year and a half that may or may not contribute to the issue:

1 - I have a new device

2 - I commute to a different city for work.

I have ruled out the device issue by rolling back to an older phone that had no issues during its two year activity on my account.  (I switched from a Droid MAXX back down to a Droid X.)  This rollback provided no service improvement.  (And yes, I used *228 for the activation as well as the update of roaming capabilities.)  I used this phone for a week exhibited the same garbled voice on the other end that steadily gets worse over the course of one minute to ten minutes before a disconnect, where the phone alerts saying that the "Call was lost."

Upon switching back to the Droid MAXX, the store I went to installed a new SIM card.  The phone seemed to work without issue for two days before my first dropped call after putting it back on the account.  So, I can safely say that I've done all I can to troubleshoot the device as a consumer without a service ticket.

2 - I commute approximately 30 miles to my job. If I dropped a call at home after I've returned from work, it seemed that at one point in time, if I were to turn the phone off, then back on, the garbled voice and seemingly weak signal would improve greatly.  This lead me to believe that there may be an issue with the phone not "hopping over" to a closer cell.  IF that were the case and it was still tethered to a cell tower further away, it would stand to reason that service would suffer.  However, this is just a theory, and technically was ruled out when the old phone was put back into service, UNLESS there was a change on the network level.  This is an area I have no experience with, so I can't 100% confirm any theories.

Today, I cycled the power on my phone before I placed a call, and the phone didn't even ring once before the connection was dropped; the phone said "Call was lost." 

What else can I do to troubleshoot?  Am I going to have to call Verizon and ask them to test the service in the area?  I have been a customer since 2003 and this is the first time I have been disappointed to the point of reaching out.  The primary reason I've stayed with Verizon is because of their network quality.  If this can't be resolved, I'm afraid I'm going to have to pursue an alternative cell provider.  Any help would be greatly appreciated.  Thanks!