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I Have been a long time Verizon customer over 10 years. Today I got my bill and had some very serious concerns about the total and certain charges. I called customer service and while the lady was trying to be helpful her hands were tied. Her advice was because my issues were in relation to an in store transaction to go into the store. So I did. Now normally I have a good experience because I always deal with Steven or Vince however Steven did t show up till after I had already started addressing the issue with someone. Upon arriving in the store it was almost as if you could sense it was going to be a bad day. I started explaining my problem and immediately the guy I was speaking to looked confused and the manager on duty took over. It was instant that his reaction to be being there was condescending. Like he was looking down his nose at me. The woman on the phone had tried calling the store to help me resolve the issue and she had relayed that the manager seemed very uninterested and unwilling to deal with my issues. His version was that the lady hung up on him while he was pulling up receipts. Based off today's happenings I'm inclined to believe the lady I spoke to.

I Will be the first to admit that sometimes my delivery can be off however I was done being mad and looking for some kind of resolution. Instead I was left waiting at the counter while the associate who assisted in the original transaction stood there playing on his computer. I wouldnt be surprised to find out that the ones in the back with the manager were trash talking me because I was there about a financial issue. As soon as money got brought up I felt like I was being treated like a thief. I can pay my bills but I don't like surprises with my bills. I was told I would get two $25 credits for the new edge agreements now I only get one. I wasn't informed of the two $45 tax charges. When I brought this up the manager snidely said well you have to pay tax sometime. That is something I already knew however I didnt know I was paying the full amount for two $700+ phones at once. Also when I paid my bill my account showed the first equipment charge, the refund for the first equipment charge and the new charge. When I paid the bill I paid for that last charge and now it's being double charge. Obviously somewhere there was a glitch. I have never ever been treated so crappy by someone I. Customer service ever in my life. To be treated and spoken to like I am an idiot is not fun. In fact it is horrible and I am so glad when I worked in customer service I can say I NEVER treated someone like that.

I Know that I can come across a bit dry when I talk and I swear like a sailor but there was never a moment where I deserved to be spoken to condescendingly or where i should have been treated like a piece of shit. I will not be back to that store for a damn long time. When I do go back I won't deal with anyone but Steven. Steven is a great employee and a great manager, the rest of them should take a step back and think about how they would like to be treated as a customer. I'm sure they wouldn't appreciate walking out of a store in tears over being treated so shabbily. I am seriously considering taking my $350 a month a

eelsewhere. Somewhere I can get the service I deserve and not be treated like a thief or dummy who can't add 2 and 2.