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I Had the same problem also. I spent a day try to get but to no avail. I was so frustrated that I decided it was time to contact the Better Business Bureau and my state attorney general. other Verizon customers posted that they had also filed claims with BBB and state AG. The next morning I also found an email address for Verizon executive. The executive received my claim from the BBB at the time he reviewed my email and called me that evening. He was very nice, apologized, and credited my account for the difference. I recommend anyone who has been scammed to file claims with BBB, AG and email Verizon executive. This is the only way you will get your refund.
