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This is primarily a peer-to-peer discussion board, Verizon customers helping other customers. Reps do pop in and answer questions now and then. I'm not sure what your question is - yes, it's a fact that speeds are not always what the specs say they are - many factors enter into the speed you see on the phone - and you stated that you will trying another provider if speed doesn't improve. A rep is not going to change those facts. What is your question?
