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Re: Why am I prompted to change to a Share Everything Plan when I try to upgrade my iPhone?

Community Manager
Community Manager


I'm happy to put your concerns at rest! The website is set to only allow current plans that are advertised. Any Loyalty plans are exclusive to particular customer and not available to everyone - therefore, they are not advertised. You can absolutely place that same order with our Sales Professionals at 1-888-924-1792 or in a Direct Store location to keep your same plan. It just can't be done via self-serve options.

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