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I currently have unlimited data on my line, which is eligible for an upgrade. I am trying to transfer the upgrade to another line on the account (there are 6 total - 5 are together on a shared minute plan while my line is individual) When I try to transfer the upgrade on verizonwireless.com, it gives me an error. When I go to a store and try to do it, they direct me to do it online or call customer service. When I call customer service, they advise me to go in a store OR that it cannot be done.
Is anyone familiar with this issue/situation or can someone give me advice on this matter? Thanks.
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