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I recently at the store to upgrade my wife and found out that an account had been opened using my personal information and had over $1700 in collections. Spent 4 hours in the store getting bounced around on the phone....Terrible service. The reps in the store were pretty supportive (only positive)...The reps on the phone kept asking me to pay the unpaid balance and when I would tell them that it wasn't me and ask for information (when account opened, where, by who) they said they couldn't tell me. How does that sound...you asking me to pay a dept, I dispute, but you can't tell me anything...yet you would happily take the money. MAKES NO SENSE! One of the store reps finally called Fraud who supposedly did an investigation and closed the case. I've had the same account with Verizon for over 11 years while in SC and GA....The fraud account was opened in Denver Colorado....So why was this never came up as a question during the account opening when you could clearly see my phone activity in GA at the time....I don't know. Also makes no sense to me why, that even after the account went into collection they never notified me....Just seems like many opportunities to prevent and or alert me sooner....Instead, I find out in the store....