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Hi everyone,
I finally got some resolution to this and I suggest you all do the same. I submitted a complaint to the Better Business Bureau. I got a response within 24 hours that they were contacting Verizon. I was then contacted by an Executive Customer Rep who apologized and explained the situation. As we already knew a third party is handling the trade ins and obviously is botching it big time. He then said Verizon would cover the difference in the appraisal value and the $36 I received. He also said he was going to look into these complaints (I had sent the link to this thread in my BBB complaint).
So if you want some resolution this is what I would also suggest. Good Luck!
