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I too received a quote before I sent my 2 week old, perfectly working, except minor problem 4S for recycling. I followed all instructions, deleted content (how could I do this on a non working phone) and mailed to Verizon. I explained to them the phone will only power on/off while connected to power source. I actually had independent tech look at phone who told me it was probably due to minor corrosion on battery terminals.
I just received my $18 "gift" card from Verizon; a far cry from the $100 quoted. Guess I'm the one who gave the gift. Wish I'd sold it on EBay. I'm so disappointed in Verizon, I may change carriers. 😞
