View discussion in a new window
Had a similar issue and all of these topics got me to just skip this whole ordeal and go elsewhere.
Verizon rep's also told me they had similar issues which I outlined in my post here:
Just canceled iphone 6, beware of Verizon Trade in program. Regret it all.
It should be illegal for Verizon to link to these 3rd party companies offering insurance, cash for trades, and other nonsense. They can't wait to sell you Asurion insurance and then throw their hands in the air like they don't know anything once you need a replacement.
