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Re: How do you actually get customer service to follow through?
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Jakeman1,
We apologize for the previous difficulty getting connected to one of our representatives. We can be reached by dialing *611 from any Verizon Wireless cellphone or 800-922-0204 from any phone. We can also be reached on social media and are available for chat: http://bit.ly/yN1P80 .
BrianP_VZW
Follow Us on Twitter @VZWSupport