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How do you actually get customer service to follow through?
tfcat1812
Enthusiast - Level 2

I have been very patiently attempting to get Verizon to find where my signal has gone.  I haven't moved but my signal has.  I have now followed up at least 4 times.  Each time I seem to be on the phone for anywhere from 30 to as much as 90 minutes. Each time I get someone who at the end of the conversation says that they will call me back personally.  Nobody ever actually does call back however.  Is this a ploy that Verizon exercises in order to extract that last possible bill.  If anyone has a clue I would like to hear it.  I don't think I have been told that's not my department by so many people. One went as far as to try and explain it was like asking an accountant to build a house. ..WT?... For a communication company there sure seems to be a lack thereof.  Help

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