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I absolutely despise calling phone support. That is why today I went into a corporate owned store.....Only to have a sales guy tell me what I could get, what I could upgrade, and get the best deal (1 hour of my time with my 11 month old in the stroller), then have him come back to me, instead of with my phones and tablet, with an "I'm sorry, my manager won't let me give you these promotions". I tried talking to the manager (While the sales guy went off to spin some more yarn to another couple), but the managers reply was, so sorry, our sales representative was misinformed.
I have been with Verizon for 8 years, and well might be time for a change.
My point is, apparently I was wrong, and the walk in stores are no better than the phone operators!!!!
