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Unhappy_VZW_Customer wrote:
I had actually done the math, just wanted to double check my numbers. The question started with, I think my ETF is $x, and it turned into why I shouldn't leave.
Who knows why they were rude. Maybe the previous 10 callers were all rude jerks and the CS took it out on you. I suspect the vast majority of their calls are negative in nature. No one calls CS just to say "Hey you're doing a great job have a nice day" (removed)
I will says this if you look at the ranking for customer service, as bad as Verizon may be they rank the best of all the 4 carriers. So just a word of warning to not expect anything different from any other carrier.
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