I have continued to experience the 611 issue (was disconnected again last night at 30 minutes and 42 second into the call, with no callback from the representative I was on with). At this point, having lost hours and hours of my life this week to Verizon's willful mistreatment and horrible customer service, I am beyond angry.
Is anyone in your company accountable for this outrageous behavior?
I am not going to negotiate this over email or on the online forums. If you are interested in helping, please let me know if there is a way to speak by phone.