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I've been a loyal customer with Verizon for over 6 years. 3 years ago, I signed up with a Droid Razr Maxx. My phone is qualified for an upgrade every year. Recently, the other person on the phone wanted an IPhone 5, so I let her use my upgrade. Her upgrade is due in May.
I lost my phone over the weekend. I came into the Verizon store and after a grueling 2 HOUR wait, I was told in less than 5 minutes, my options:
-Pay $100 deductible for a phone I can get on ebay for less than that.
-Wait till May for an upgrade
-Pay full price for a phone.
What I wanted to do was buy a Samsung Note 3 and tack on the extra time to the end of my contract since I don't replace my phones very often anyway. It is only 2 months. However, they told me that used to be an option before people abuse it.
I am EXTREMELY DISAPPOINTED with Verizon, to which I've been a loyal customer for the greater part of a decade, for the following:
-Unreasonably long wait times
-Stringent rules that seem to be in place because of those who abuse it. For the rest of us who did not, we get penalized.
I plan on switching from Verizon the first chance I get and encouraging those I know to do the same. This is simply an UNACCEPTABLE way to treat loyal customers.