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Ah ha now I get it.
Take the device into a Verizon wireless corporate store. Have them set the device up to function or to warrantee it.
I don't use prepaid but I have read some use prepaid cards and others can have auto pay through Verizon wireless.
I have no idea which method you are using.
You are better off at a corporate store and do not go to any reseller .
I have read T-Mobile has a new prepaid device which is only $40 a month for unlimited talk, text and 4G data.
Maybe you can return the phone and such and cancel out the payment you made and just go to them or even Straight Talk etc.
Sorry about the confusion in making out your post.
Good Luck