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Re: I have DOA phone and need to exchange it. Help me
sean_k
Enthusiast - Level 3

I already did talk to the prepaid dept about it and they told me to call the customer service which I did and spent about an hr talking to them who told me to contact technical service. I did and we spent 4 hrs to fix the problems on the website and the suspected sim card issue.

And in the end, they transferred to be someone who doesn't work at prepaid dept and told me how send the phone back and how i should buy another prepaid phone deal before I get my refund on the phone and the prepaid plan.

This plan cost me ~300, so her idea was for me to spend 600 total for the month to get myverizon website and vzprotection working. I can't afford that, at this point I'm thinking changing to ATT.

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