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Re: I have DOA phone and need to exchange it. Help me
vzw_customer_support
Customer Service Rep

Hi sean_k!

I am saddened to learn about your device issues! In an effort to get your concerns resolved, please contact our Pre-Paid department:888-294-6804. The return process can no be initiated online.

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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