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On 8-6, I bought a prepaid galaxy s4 which arrived promptly on time. When I opened and started assembling the phone, I 've noticed the simcard wasn;t packaged. I looked and looked and I couldn't find a box for the sim card. So I chatted with the sales about it who told me I had to contact customer service to return the phone.

So I was about the contact the customer service, then I've noticed the sim card was already preloaded in to the slot. and I couldn't get it out to find the number on it. But since it was already in it, I decided to finish assembling the phone and activate the phone.

Everything worked like it was supposed to. Everything on the phone worked at first. Then I've noticed last night that my device disappeared from myverizon website. So I added it again and it worked fine for a bit, then it disappeared again today. Then I was trying add myverizon app and the vz protection. Myverizon app worked but vz protection says myaccount was suspended;

i spent the past 6 hrs trying to sort out the issue to no avail. So I'm trying to send the phone back and get it exchanged for a phone with sim card NOT preloaded.

Can you people please help me how to go about doing this? I understand I just send the phone back.

But I have bought a prepaid plan and the device was discounted for that purpose. How do I just buy the refurbished phone alone? Or do I have to buy the entier plan/prepaid phone combination again?

Also is there a way to initiate an exchange on this website?