View discussion in a new window

Replying to:
Re: I have no service at all will I be charged an ETF?
vzw_customer_support
Customer Service Rep

I'm sorry you were unable to get the coverage you needed with our service Nothappy89. I can understand the importance of wanting the best service for your area. We make improvements to our network all the time and would love to have you with our family in the future. We don't like to see customers leave our family but understand the need for the best service for where you live. Thanks to the community for providing the information about the 14day worry free guarantee. They are correct Nothappy89, if you return your devices in good condition within 14days there will be no etf. You only pay for the time you had service active. Please let us know if we can help you with any concerns.


KinquanaH_VZW
Follow us on twitter @vzwsupport

0 Likes