View discussion in a new window

Replying to:
I have no service at all will I be charged an ETF?
Nothappy89
Enthusiast - Level 2

This evening I purchased two galaxy s4S from best buy. I was assured my area had coverage with Verizon. I  was able to get on the network in the city I purchased the phones in, but as soon as I got home I noticed that the phones were unable to connect to the network. I checked the coverage map and it states there is no service for where I live. I even went into the phone settings to check what networks were available in my area and it only listed T-Mobile and at&t. Both phones are unusable and I'm not happy about being lied to. I DO NOT want a large ETF fee for two paperweights basically. Will I be charged a fee for canceling service and returning the devices?

Labels (1)