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Re: Surprise charges
rcb636
Newbie

I have read the terms of the contract. I've had the same contract for the last five years. All of the sudden this new charge started coming up. They have changed the terms...without notifying us.

They should be expected to disclose charges if you are going into VZNavigator or Get It Now sections of the phone when that particular application opens up. Instead they are waiting for you to get the bill and find out that you have the extra charges on there (which wasn't an extra charge in the past).

They are just out to get the customers money.

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