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For the last two months, I have surprise charges on my bill. We called the first month and they said they changed their charges and now charge for searching for new ringtones (in addition to the cost of the ringtones), and they took those charges off since we didn't know. But shouldn't VZW have to tell you when you are getting charged for something? It happened again the second month so we called. We did not search or access web or anythign and we still got charged. They said it was for searching...which we didn't. After the first month, we set our phones to block web browsing. This time, they did not remove the charges.
Am I missing something? Why do we keep getting charged? And, why aren't the charges stated when you are doing something on your phone, and not a surprise when the bill comes?
