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We are being urged by corporate (who's actually being very helpful and cool about this whole thing) to take the tablets to another location that has a better customer service reputation. According to what we were told, Porter Ranch is known for these dishonest practices, yet some other locations are known for their customer service and honesty. At another location they might be willing to take the tablets back and waive the fee. This would divert a whole lot ugliness, drama and pain on both sides. So I'm hoping this solution works out.
I'll tell you this, if some other store rescues this shit storm from developing, I will be sure to see to it that they as a store and as individual employees are rewarded. I will take all this energy focused on destruction and turn it around to help those that help us.
