Wow. Ok, you and only you are responsible for reading the contract. When I went in to get my smartphone and tablet it listed my plan and line access each month for 24 months. Very simple. Did an employee lie? Obviously that or he is an idiot. It also states that you have 14 days to return device and lists the restocking fees. I went to my Verizon acct under documents and receipts and viewed it all there.